Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register for and use 14Red. We take your privacy seriously and describe below what data we process, why we process it and how you can manage your information. Please read this page carefully to understand our practices.
Types of data we collect
Personal data
When you create an account we collect personal details such as your name, date of birth, contact address, email address, telephone number and identity documents where required for verification. We also store account login details and communication preferences.
Technical data
We automatically collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, pages visited and interaction data. This helps us provide a secure and usable service and to prevent fraud.
Transactional data
We record deposits, withdrawals, wagers, game history and payment method details. Transactional records are used for account management, payments, dispute resolution and regulatory compliance.
Use of information
We use your data to create and manage your account, process payments, perform identity checks, comply with legal and regulatory obligations, detect and prevent fraud, and provide customer support. We may also use aggregated information for reporting and service improvement. Where we send marketing messages, we will only do so with your consent and provide an easy way to opt out.
Data protection practices
We store your information on secure servers and take reasonable technical and organisational measures to protect it from unauthorised access, loss or misuse. Access to personal data is restricted to authorised staff and third-party providers who need it to perform services for us. Staff handling personal data receive appropriate training and we put contractual safeguards in place with suppliers.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember preferences and measure usage. Some cookies are necessary for account functions, while others are used for analytics and performance. You can manage or block cookies via your browser settings, and you may see a cookie control panel when you first visit the site to change your choices.
User rights
You have the right to access the personal data we hold about you and to request correction if it is inaccurate. Where applicable you may request deletion, restriction of processing or object to certain processing activities. You may also request a copy of your personal data in a portable format. To exercise these rights contact us using the details below.
Access, correction and deletion of data
To request access, correction or deletion, please contact our support team at [email protected]. We will respond to verifiable requests and may ask for proof of identity before making changes. Some data may be retained where necessary for legal or regulatory reasons or to resolve disputes.
Information sharing and third parties
We only share personal data with third parties where necessary for account management, payments, fraud prevention, identity verification or where required by law. Categories of recipients include payment processors, identity verification and KYC services, fraud prevention agencies, analytics providers and customer support services. All third parties are bound by contractual obligations to protect your data.
Privacy policy updates
We may update this policy from time to time. Any significant changes will be posted on this page and, where appropriate, communicated via your account. Continued use of the service after changes indicates acceptance of the revised policy.