Responsible Gambling Policy

At 14Red we take player safety seriously and are committed to promoting controlled play. We want every customer to enjoy their time with us while keeping gambling an entertaining activity rather than a problem. This page explains the tools and support we provide so you can manage your account and seek help if you need it.

Player protection principles

We aim to provide clear options for players to control their activity and make informed choices. Our approach is based on prevention, early intervention and access to professional support. We will act on signs of harmful play and offer practical measures to reduce risk.

Activity-control tools

You can limit how you play by using the following controls. These are designed to help you plan and stick to safer gambling habits.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be raised or lowered, but increases usually include a cooling-off period to give you time to reconsider.

Loss limits

Loss limits allow you to cap net losses over a chosen period. If you reach the limit, further play will be restricted until the period ends or you actively change the limit following any required cooling-off steps.

Time limits and session controls

Use session timers, reality checks and time-outs to manage how long you play. These tools remind you to take breaks and can automatically pause your access after a set session length.

Self-exclusion and account breaks

If you need a longer break, self-exclusion is available for short or extended periods. During self-exclusion your account will be blocked and you will not be able to log in or place bets. To request self-exclusion or a longer account break, contact our support team and we will process your request promptly.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, playing for longer than intended, borrowing to gamble, neglecting work or family, and betting beyond your means. If you notice these patterns in yourself or someone close to you, consider using our controls or seeking professional help.

Tips for staying in control

Set clear limits before you start, only gamble with money you can afford to lose, take regular breaks, avoid gambling when upset or under pressure, and keep track of your activity and spending. Share your choices with someone you trust for extra accountability.

Professional help and support organisations

If you need specialist support, please contact an appropriate organisation. In the United Kingdom you can find confidential advice from organisations such as GamCare and GambleAware. If you require immediate assistance, seek help from your GP or local health services. For account-related changes or to request self-exclusion, contact our support team and we will assist you.