Need Help? Contact Us
If you have any questions, need help with your account, technical concerns or general feedback, our support team is on hand to assist. We help with account-related issues, verification queries, deposits and withdrawals, and can also advise on bonus queries and safer-gambling options. Contact us by live chat, email or phone and we’ll aim to resolve straightforward enquiries quickly. If more specialist assistance is needed, we’ll guide you through the next steps and keep you updated.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account and payments) |
| General enquiries | [email protected] (product information, complaints and general site enquiries) |
| Affiliate enquiries | [email protected] (partner team, contract and tracking support) |
| Phone | +44 20 7946 0328 (voice support for verification and payments) |
| Working hours | Mon–Fri, 09:00–18:00 (live chat 24/7; phone and email support during office hours) |
Support via Email
For detailed requests, account issues or any enquiries requiring documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing precise information helps us process your request faster and reduces delays caused by follow-up questions.
Contact Form
Response Time
Our support team aims to respond to enquiries promptly. Most questions are answered within one business day, but more complex issues such as account verification, KYC checks or payment investigations may take longer depending on their nature. We will keep you updated throughout the process and provide an estimated timeframe where possible.
Feedback
We value your feedback. Please share any feedback, suggestions or ideas to help improve the site. Every message is read carefully by our team and used to refine features, promotions and overall usability. Your input helps shape updates and fixes, so do tell us what you like, dislike or want to see next. Thank you for helping us improve.